How Can I Update My Account Details in the ASF Platform?

Keeping your account details up to date ensures smooth communication, grant processing, and effective management of your fundraising activities.

Updating Account Details

1. From the left-hand menu, click "Account".
2. Under the expanded options, select "Account Details". Here, you can update:
   • Logo: Upload or remove your organisation's logo.
     • Click "Upload Logo" to add a new logo (recommended size: 400x400 pixels).
     • Click "Remove Logo" to delete the current logo.
   • Organisation Display Name: Update your display name as needed.
   • Annual Revenue: Add or edit your annual revenue details.
   • Organisation Email: Enter the correct email address for your organisation.
   • Organisation Phone Number: Update the primary contact number.
   • Address: Update your organisation’s physical or mailing address.
   • Website URL: Enter or update your organisation’s official website URL.
3. To update your details, click "Edit" (pencil icon) next to the fields you want to change.
4. After making your changes, click "Save" to ensure your updates are applied.

Need Help?

If you have any trouble updating your account details, our Customer Support Team is here to help. Get in touch via our Contact Form or visit the Help Desk for further assistance.