How to Find and Update Your Personal Information in the ASF Platform

Personal Information vs Account Information

• Personal Information: Your individual details, like name, email, mobile phone, date of birth, and communication preferences.
• Account Information: Organisation details, such as account name, bank details, authorised contacts, and fundraising profiles.

Both are stored separately for clarity and easy management.

How to View and Update Your Personal Information

1. Log in to the ASF Platform.
2. Click on your Name in the top-right corner of the screen.
3. Select "My Profile" from the dropdown menu. You will see:
   • Name
   • Username
   • Adress
   • Date of Birth
   • Mobile Phone
   • Email (with verification status)
   • Opt-in to communication preferences
4. Click the "Edit" button (pencil icon) to update your details.
5. Make your changes and click "Save".

• Note: If you update your email address, you will receive a verification email at the new address. Follow the instructions in the email to complete the process.

Update Your Password

1. Scroll to the bottom of the My Profile page.
2. Click "Update Password".
3. Follow the prompts to set a new password and click "Save".

How to Access Account Information

If you need to update Account Information (e.g., bank details, fundraiser profile, or organization name):

1. From the left-hand menu, click Account.
2. Select Account Details or other relevant options under the Account menu.
3. Follow the prompts to make the necessary updates.

Need Help?

If you encounter any issues while updating your information, contact the Customer Support Team. For quick answers, check the Help Desk for related articles and resources.