Why Didn’t I Receive My Grant Payment This Grant Round?

If you didn’t receive a grant payment this round, it’s likely because your fundraising account did not meet one or more of the required compliance steps in time.

To be included in a Grant Round, all outstanding compliance tasks must be completed prior to the grant round cut-off.

Grant Round Compliance Requirements

In order to be eligible for grant disbursement, your account must meet the following criteria:

1. Identity Verification

At least one authorized contact must have completed ID verification:

• For Individuals: the individual account holder must have successfully passed ID verification.
• For >18 Athletes: the parent or guardian who registered the child must complete ID verification.
• For Clubs and Organizations: Atleast one Contact must have passed ID verification.

Please click here for more information regarding Identity Verification.

2. Valid Bank Details

A valid bank account must be provided for the Fundraiser Account.

3. Clubs & Organisations – Minimum Two Authorised Contacts

Clubs, schools and organisations must have at least two authorised contacts linked to their account. Additional contacts must:

• Accept their invitation
• Complete their profile setup See: How to invite a contact to your account

Compliance Checklist