When will I receive my donation receipt?

Donations take 1-2 business days to be reconciled by our Finance team, you should receive a tax-deductible receipt shortly after this.  

The timing of receipts can also depend on the payment method a donor has used for their donation:

• Credit card/Apple Pay/GooglePay= instantly
• EFT = generally within 1-2 business days of payment*
• Direct Debit = generally within 3-4 business days of payment
• Cash/cheque = generally within 2-3 business days of payment*

*provided the donor used their unique donation reference number. This reference number is included in the email with the ASF bank account details when an eft pledge has been created. Using this reference number as the description in the bank transfer is essential to enable the ASF to match their payment to their donation record.

Note: The format of their reference number will be formatted like DON-XXX XXX or TRAN XXX XXX, depending on whether the user is on the new or old platform.

As our receipts are system-generated, we recommend checking your junk or spam folder. If you still haven’t received a receipt after 3 business days of making your donation and finalising your payment, please contact our Support Team.