Donor FAQs
Common issues and questions that donors have.
- What do I do if I'm having trouble with the website or donation form?
- I am not seeing a confirmation message after I have clicked donate, has my donation been processed?
- When will I receive my donation receipt?
- Can I pay my registration fees through the ASF and claim a deduction?
- Will my full donation be allocated to the project I chose to support?
- Can I donate anonymously?
- Can I donate offline?
- What payment methods does the ASF accept?
- What if I don't recognise a transaction on my bank statement?
- How do I know my donation is being used appropriately?
- How are fundraisers approved and validated?
- What does the development of sport mean?
- How can donations to sport be tax-deductible?
- Why did I receive a tax receipt from the ASF?
- I received a receipt for a donation I don't recall making.
- How can I cancel my recurring donation or update my credit card details?
- I made a mistake when completing the donation form, can I fix it or make changes? Can I change the name on my receipt?
- How much tax will I get back for my donation?
- Can I pay for my kids registration fees through the ASF platform?