What do the different donation statuses mean?

Due to the nature of the various payment methods available to donors, there are varying processing times for funds. As such, when you look at a donations report there are multiple donation status types listed.

• Reconciled = Completed (i.e. the transaction has been processed through our payment gateway and the donor has received their receipt).
• Paid = Pending (i.e. the transaction is not complete, and the donation requires reconciliation. The donor has not received a receipt.) You do not need to do anything here- if the payment is not received, our finance team will follow up with the donor to finalise the donation.
• Failed / Cancelled = Unsuccessful transaction (i.e. insufficient funds in bank account). You may wish to follow up with the donor if the report doesn't show a second successful attempt.