Shopify FAQs



How do I install and set up the Shopify App?

Please read our comprehensive guide on How it Works or contact your account manager.

Who is eligible to install the Shopify app?

Currently, our Shopify app is only available to a select group od accounts as part of our initial rollout. If you would like to be added to the waitlist, please contact info@asf.org.au.

How will grant payments work for Shopify donations?

Eligible accounts will receive two grant payments.

1. One for any existing fundraising you have done in a grant period.
2. And a second grant specifically for donations received via Shopify.

This is an automatic process, so you don’t need to do anything. Generally, we pay out donations via twice-monthly grant payments, as per our normal Grant Payments process.

Will I see my Shopify donations within the ASF Platform?

No. Accounts will not see a record of Shopify donations from within the current ASF Platform.

We are working on a new version of our platform, and Shopify donations will be processed using this new system. Login access to the new platform will be rolling out from early 2025 and you will be able to access Shopify donations reports from then.

Until then, you can track your donations directly through the Shopify App.

Does Shopify charge any fees on donations?