Important Notes Before You Start

• Passwords cannot be reset from inside the platform. You must return to the login screen to reset your password.
• Username Reminder: Your username is not your email address. It can be found in the Welcome Email you received when you first registered. (See example below.) Your username can also be changed later inside the platform.

Example of Welcome Email showing your Username:

Step 1: Navigate to the Login Screen

• Go to the ASF Fundraising Platform login page.
• Click on the "Forgotten password?" link.

Step 2: Request a Password Reset

• Enter your Username carefully. • Remember, it's not your email address. • Find it in your Welcome Email or by clicking on the "Profile" section to update your Username if logged in.
• Click the "Reset Password" button.

Step 3: Open the Password Reset Email

• Check your email inbox for a password reset email from the ASF.
• Open the email and click on the "click here" link to continue.

Step 4: Reset Your Password

• After clicking the email link, you will be taken to a Reset Password screen.
• Click the "Reset Password" button to begin.

Step 5: Enter a New Password

• Enter a new password that:
  • Is at least 8 characters long
  • Contains at least 1 letter
  • Contains at least 1 number
• Confirm the new password by entering it again.
• Click "Change Password" to save.
• Note: You will not be able to use passwords that you have previously used.