How to Find or Reset Your Username
If you have forgotten your username or want to change it, there are two ways to find or reset it:
Option 1: Locate Your Username From Your Welcome Email
When you first signed up to the ASF Fundraising Platform, you received a "Welcome to the ASF Fundraising Platform" email.
- This email contains your username.
- Important: Your username is not your email address unless you manually updated it later.
Example:
If you cannot find your Welcome Email, continue to Option 2.
Option 2: Check or Update Your Username via Your Profile
- Log into the ASF Fundraising Platform.
- Navigate to "My Profile":
- Click on your name in the top right corner.
- Select My Profile from the dropdown.
- View or Edit Your Username:
- Your current username will be displayed.
- To update it, click Edit.
- Change Your Username:
- You can update your username to something easier to remember (such as your email address).
- Enter your new username and click Confirm.
Note: Your username is used for login purposes. Make sure to remember any changes you make!
Important Reminders
- Your username is case-sensitive.
- If you change your username, your old username will no longer work.
- You could consider updating your username to your email address if you will find this easier to remember.
- We highly recommend you record and securely store your Username whenever it is changed.
Still Having Trouble?
- If you are still having trouble or cannot find your Username, please contact our dedicated Customer Support Team