If you have forgotten your username or want to change it, there are two ways to find or reset it:

Option 1: Locate Your Username From Your Welcome Email

When you first signed up to the ASF Fundraising Platform, you received a "Welcome to the ASF Fundraising Platform" email.

• This email contains your username.
• Important: Your username is not your email address unless you manually updated it later.

Example:



If you cannot find your Welcome Email, continue to Option 2.

Option 2: Check or Update Your Username via Your Profile

1. Log into the ASF Fundraising Platform.
2. Navigate to "My Profile":
   • Click on your name in the top right corner.
   • Select My Profile from the dropdown.
   
3. View or Edit Your Username:
   • Your current username will be displayed.
   • To update it, click Edit.
   
4. Change Your Username:
   • You can update your username to something easier to remember (such as your email address).
   • Enter your new username and click Confirm.
   

Note: Your username is used for login purposes. Make sure to remember any changes you make!

Important Reminders

• Your username is case-sensitive.
• If you change your username, your old username will no longer work.
• You could consider updating your username to your email address if you will find this easier to remember.
• We highly recommend you record and securely store your Username whenever it is changed.

Still Having Trouble?

• If you are still having trouble or cannot find your Username, please contact our dedicated Customer Support Team