How to Find or Reset Your Username

If you have forgotten your username or want to change it, there are two ways to find or reset it:


Option 1: Locate Your Username From Your Welcome Email

When you first signed up to the ASF Fundraising Platform, you received a "Welcome to the ASF Fundraising Platform" email.

  • This email contains your username.
  • Important: Your username is not your email address unless you manually updated it later.

Example:



If you cannot find your Welcome Email, continue to Option 2.


Option 2: Check or Update Your Username via Your Profile

  1. Log into the ASF Fundraising Platform.
  2. Navigate to "My Profile":
    • Click on your name in the top right corner.
    • Select My Profile from the dropdown.
  3. View or Edit Your Username:
    • Your current username will be displayed.
    • To update it, click Edit.
  4. Change Your Username:
    • You can update your username to something easier to remember (such as your email address).
    • Enter your new username and click Confirm.

Note: Your username is used for login purposes. Make sure to remember any changes you make!


Important Reminders

  • Your username is case-sensitive.
  • If you change your username, your old username will no longer work.
  • You could consider updating your username to your email address if you will find this easier to remember.
  • We highly recommend you record and securely store your Username whenever it is changed.

Still Having Trouble?

  • If you are still having trouble or cannot find your Username, please contact our dedicated Customer Support Team